TRAINING CUSTOMER SERVICE FUNDAMENTALS
TRAINING CUSTOMER SERVICE FUNDAMENTALS
TRAINING IDENTIFYING AND ADDRESSING THEIR NEEDS
TRAINING UNDERSTANDING THE CUSTOMER’S PROBLEM
“Semua Staf Profesional & Karyawan Perusahaan Jasa adalah Customer Service Staff”.
Pelatihan ini direkomendasikan untuk staf professionals perusahaan yang bergerak di bidang pelayanan atau jasa seperti Bank, Hotel, Airlines, Restoran, Perusahaan Asuransi, Rumah Sakit, Agen Perjalanan, dsb.
Siapa yang Seharusnya Hadir
Team Leader, Front-liner, Customer Care, Security, dan semua Staf Profesional yang bekerja di dunia pelayanan baik berhadapan secara langsung ataupun melalui media komunikasi dengan customer.
Tujuan & Manfaat Pelatihan
Setelah mengikuti training dua hari ini maka diharapkan peserta mempunyai kemampuan dasar yang lebih baik untuk menangani pelanggan serta mampu memenangkan hati mereka sehingga mereka menjadi pelanggan yang setia.
Apa yang akan Anda Pelajari:
Who We Are and What We Do
Who Are Customers? (internal/external)
What is Customer Service?
Who Are Customer Service Providers?
Establishing Your Attitude
Appearance Counts!
The Power of a Smile
Staying Energized
Staying Positive
Identifying and Addressing Their Needs
Understanding the Customer’s Problem
Staying Outside the Box
Meeting Basic Needs
Going the Extra Mile
Generating Return Business
Following Up
Addressing Complaints
Turning Difficult Customers Around
In-Person Customer Service
Dealing With At-Your-Desk Requests
The Advantages and Disadvantages of In-Person Communication
Using Body Language to Your Advantage
Giving Customer Service over the Phone
The Advantages and Disadvantages of Telephone Communication
Telephone Etiquette
Providing Electronic Customer Service
The Advantages and Disadvantages of Electronic Communication
Understanding Netiquette
Recovering Difficult Customers
De-Escalating Anger
Establishing Common Ground
Setting Your Limits
Managing Your Own Emotions
Understanding When to back down
Dealing with Vulgarity
Coping with Insults
Dealing with Legal and Physical Threats
Ten Things You Can Do To WOW Every Time
Ten Tips
Jadwal Pelatihan Gemilang Training Tahun 2024 :
- Batch 1 : 23 – 25 Januari 2024
- Batch 2 : 6 – 8 Februari 2024
- Batch 3 : 5 – 7 Maret 2024
- Batch 4 : 23 – 25 April 2024
- Batch 5 : 6 – 8 Mei 2024 || 20 – 22 Mei 2024
- Batch 6 : 11 – 13 Juni 2024
- Batch 7 : 4 – 6 Juli 2023 || 17 – 19 Juli 2023
- Batch 8 : 20 – 22 Agustus 2024
- Batch 9 : 17 – 19 September 2024
- Batch 10 : 8 – 10 Oktober 2024 || 22 – 24 Oktober 2024
- Batch 11 : 5 – 7 November 2024 || 19 – 21 November 2024
- Batch 12 : 10 – 12 Desember 2024
Sertifikat training Customer Service Fundamentals jakarta
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
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Nama : Adis
HP : 0821-1407-3631 (whatsapp, call)
Email : gemilangtraining9@gmail.com
Nama : Ukas
HP: 081296794284 (whatsapp, call)
Email : crogemilangtraining@gmail.com