TRAINING KEPNER TREGOE FOUNDATION COURSE

Kepner Tregoe Foundation Course Background

The two-day Kepner Tregoe Foundation course introduces individuals
working in trouble shooting environments to a systematic process of
problem solving when responding to incidents and problems.

This course enables individuals to deliver a high level of quality and
consistency in customer support. The course equips participant * syarat & ketentuan berlakus with
the knowledge of the terminology, structure and basic concepts of
Kepner Tregoe’s problem management and incident management
techniques such as Situation Appraisal, Problem Analysis, Decision
Analysis and Potential Problem Analysis.

The course is designed also to aggrendize the participant * syarat & ketentuan berlakus to have
effective capability to cope with situtaion within the increasing
complexity of IT systems, this means the course shall lead to
effective of selecting and applying  the troubleshooting method of
the Incident and Problem Management.

The Kepner Tregoe® approach to Problem Solving and Decision Making is
cited in ITIL V3 to satisfy the needs of Problem Investigation and
Diagnosis.

During the Foundation course, participant * syarat & ketentuan berlakus will be optimally prepared
to take and pass the Kepner-Tregoe Foundation examination.

Kepner Tregoe Foundation Course Objectives
* Establishing a common language in troubleshooting that ensures
consistency in customer support in a Service Management
environment
* Introducing structured critical thinking techniques to analyse
problems, make decisions and proactively avoid problems
* Capability in handling complex issues (Situation Appraisal)
* Capability in aanalyzing problems (Problem Analysis)
* Capability in making proper decisions (Decision Analysis)
* Capability in avoiding future problems (Potential Problem
Analysis)
* Participants will also:
* Understand how these skills assist in the delivery of ITIL
Incident and Problem Management.
* Improve skill participant * syarat & ketentuan berlakus to manage customer problems and
escalations.
* Provide managers and engineers with tools to handle issues
rationally
* Maximise the process of questioning in problem analysis and
decision making more effective.
* Give to the partcipoants techniques for handling complex customer
issues.
* Provide to the participant * syarat & ketentuan berlakus with better understanding on how ITSM
Problem & Incident Management process fits within our jobs.
* Increase the capability in making progress toward resolution of
several current customer issues

Kepner Tregoe Foundation Course Audience

The course is designed to the participant * syarat & ketentuan berlakus who want tohave foundation
knowlege and want to be certified by Kepner Tregoe as ‘Kepner-Tregoe
Foundation certified, and further seek to attend the two-day Kepner
Tregoe workshop on how to learn and implement the concepts they have
learnt and with the main objective to improve Incident Management and
Problem Management

Kepner Tregoe Foundation Course Contents

1. Introduction to Kepner Tregoe rational process
2. Situation Appraisal
3. Problem Analysi
4. Decision Analysis and Potential Problem Analysis
5. How to perform Preventive Problem Analysis

Kepner Tregoe Foundation Course Methods
* Presentation
* Discussion
* Case Study

Training Akuntansi dan Perpajakan Rumah Sakit

1. Home  Training Akuntansi dan Perpajakan Rumah Sakit

TRAINING AKUNTANSI DAN PERPAJAKAN RUMAH SAKIT

Deskripsi

Akuntansi Rumah sakit harus di terapkan dengan karakter dari rumah sakit dan kompleksitas operasi yang dijalankan. Dimana rumah sakit merupakan instansi yang memiliki karyawan yang tidak sedikit serta kebutuhan akan obat yang sangat besar sehingga terjadi perputaran uang di dalam rumah sakit yang begitu tinggi. Selain itu Rumah sakit juga instansi yang wajib pajak dan berpotensi besar terhadap penerimaan pajak negara. Training akan membahas bagaiman akuntansi dan perjakan di Rumah Sakit sehingga paham dan dapat diterapkan dalam lingkup pekerjaan di instansinya

Materi

Materi

POKOK BAHASAN

AKUNTANSI RUMAH SAKIT

1. Laporan Keuangan Rumah Sakit,
2. Laporan Posisi Keuangan,
3. Laporan Laba Rugi Rumah Sakit,
4. Laporan Realisasi Anggaran,
5. Laporan Arus Kas,
6. Catatan atas Laporan Keuangan,
7. Ilustrasi Laporan Keuangan
8. Studi Kasus & Tanya Jawab

PERPAJAKAN RUMAH SAKIT

• Ketentuan Umum dan Tata Cara Perpajakan terkait Rumah Sakit, Klinik Kesehatan dan Profesi Dokter Laporan,
• Pokok-Pokok Perubahan Dalam UU Pajak Penghasilan (PPh Pasal 21, PPh Pasal 23, PPh Final difokuskan pada PPh Pasal 21) terkait Rumah Sakit, Klinik Kesehatan Dan Profesi Dokter

Pokok-Pokok Perubahan Dalam UU PPN baru dan BPHTB terkait Rumah Sakit, Klinik Kesehatan dan Profesi Dokter

Metode

Presentasi, Group Discussion ,Studi Kasus

Peserta

Training ini cocok untuk diikuti oleh para eksekutif dan manajer bagian keuangan di Rumah Sakit.

Instruktur

Tri Ciptaningsih SE MM and team

Jadwal Pelatihan Gemilang Training Tahun 2026

• Batch 1 : 7 – 8 Januari 2026
• Batch 2 : 11 – 12 Februari 2026
• Batch 3 : 4 – 5 Maret 2026
• Batch 4 : 8 – 9 April 2026
• Batch 5 : 6 – 7 Mei 2026
• Batch 6 : 10 – 11 Juni 2026
• Batch 7 : 8 – 9 Juli 2026
• Batch 8 : 5 – 6 Agustus 2026
• Batch 9 : 9 – 10 September 2026
• Batch 10 : 14 – 15 Oktober 2026
• Batch 11 : 4 – 5 November 2026
• Batch 12 : 2 – 3 Desember 2026

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta pelatihan.

Investasi dan Lokasi pelatihan:

Yogyakarta, Hotel 101 (6.000.000 IDR / participant * syarat & ketentuan berlaku)

Jakarta, Hotel Amaris Kemang (6.000.000 IDR / participant * syarat & ketentuan berlaku)

Bandung, Hotel Neo Dipatiukur (6.000.000 IDR / participant * syarat & ketentuan berlaku)

Bali, Hotel Ibis Kuta (6.000.000 IDR / participant * syarat & ketentuan berlaku)

Surabaya, Hotel Amaris, Ibis Style (6.000.000 IDR / participant * syarat & ketentuan berlaku)

Lombok, Sentosa Resort (6.000.000 IDR / participant * syarat & ketentuan berlaku)

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

Module / Handout

FREE Flashdisk

Sertifikat

FREE Bag or bagpackers (Tas Training)

Training Kit (Dokumentasi photo, Blocknote, ATK, etc)

2xCoffe Break & 1 Lunch, Dinner

FREE Souvenir Exclusive

Training room full AC and Multimedia